Returns & Refunds Policy
We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out.
You have the right to cancel your order at any time up to 7 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you. It is vitally important that when you place your order that you check all details, including dates, spelling, punctuation and grammer are correct as we copy what we get sent for item personalisation.
If you have noticed an error after you have placed an order we request you let us know ASAP on 01606 737735 or via email to firstname.lastname@example.org and providing the item has not already been sent for production we can look to make the required alterations.
Please get in touch to cancel your order and we’ll refund your order excluding any delivery charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact.
If you’re unhappy with your item, please return it within 21 days to receive a refund, not including the initial postage charge. This does not apply to personalised items where there is an error made that was not a fault of ours or the item has not been cared for in your possession. If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any).
Please sent your item(s) back in their original packaging, to the following address, including any invoice/order form to help us identify your order. You must contact us before returning an item.
Personalised Gifts Online LTD [Returns]
4 Beechfield Drive
Please note that items are still your responsibility until it reaches us and returns postage cost shall be borne by you, unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.